FAQ
What is a virtual assistant (VA)?
A virtual assistant works remotely. They do general administrative work, social media management, digital marketing, bookkeeping, project management, freelance writing, & other projects & tasks.
Benefits include not having to provide office space with desk & laptop. You don't have to pay health insurance or other benefits. You can hire a VA for short-term project work or ongoing. You can hire a VA just for the holiday season or summer if some of your staff is going on vacation.
Can I mix & match your services?
Yes, I’m flexible & can tailor my services to your needs. A good combination would be inbox management & blog posting. I can get blog ideas from your customer questions, etc.
What is your working schedule?
My hours are based on clients' projects & tasks, so I also work weekends. I'm on Pacific Standard Time in California.
How do you communicate with clients?
Right now I stay in touch through email & phone. I'll be setting up WhatsApp & Slack. Let me know what you most like to use & if I don't know it, I'll learn it! I’ll also send you regular updates and progress reports.
How do you handle confidentiality?
I include a non-disclosure/confidentiality clause in client contracts. This protects your personal, business, & proprietary info. I can also sign a separate NDA (Non-Disclosure Agreement).
I have cybersecurity on my work laptop installed by Computers USA in Concord, California. They monitor my laptop 24/7. I also have NordVPN. I have 2-Factor Authentication on almost all my apps & email accounts.
Do I need to sign a contract?
A contract protects both of us. For example, the contract would state that anything I create for you, belongs to you. It would also state that I'll keep your information confidential, as mentioned above.
Do you offer a flat-fee package?
It depends on the nature and scope of the work. Please contact me to discuss your project, and I’ll provide a customized quote.
How would I pay?
By credit card. I'm working on accepting more payment methods.
Can I talk to you for more details?
Go to my “Contact Me” page https://jc-virtualassistant.com/contact-me. We can have a free discovery chat by email, phone or Zoom. It's a no-pressure call.